All returns must be within 30 days of original purchase and be accompanied by a receipt.
Merchandise must be in resaleable condition and in the original, undamaged, unopened packaging, or it will not be eligible for return.
The following items are not eligible for return or exchange:
- any sale items
- bagged silver/gold-filled findings
- weighed silver/gold findings
- cut strands (gemstone, pearl or Czech Glass)
- cut chain, wire, beading wire, threads
- spools of stringing materials
- tools or books
- finished jewelry designs